Urgent Suspected Cancer Specialist Booker, Band 3
The closing date is 16 July 2026.
Responsibilities
- Provide a county-wide out‑patient appointment booking service for patients referred on an Urgent Suspected Cancer Pathway and clinicians, ensuring wait‑time targets with all capacity efficiently used.
- Monitor referrals, identify problems and take appropriate actions to ensure efficient management of referrals.
- Action clinic re‑scheduling, ensuring that clinical priorities are maintained and liaise directly with services/consultants where capacity problems exist.
- Make judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and wait‑time targets.
- Ensure that patients receive a supportive and responsive service tailored to their specific needs, particularly where barriers to understanding exist.
- Ensure accurate and timely data collection; advise the management team where over‑ or under‑capacity issues exist and suggest ways of addressing these.
- Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county‑wide basis.
- Effectively monitor and maintain the e‑RS system, ensuring accuracy of data, identification and resolution of system errors.
- Provide an efficient, supportive and informative service to patients, relatives and carers.
- Use specialty capacity effectively, taking account of varying clinical abilities and specialisms within the clinical teams, with decisions to achieve capacity versus demand balance.
- Provide service managers with timely information to enable action on capacity shortfalls and give opinions/recommendations on reallocation of capacity as appropriate.
- Manage timely and efficient processing of referral letters, progress chasing with GPs and consultants as necessary.
- Accurately cancel clinics and appropriately reschedule appointments.
- Use tact and persuasion to encourage patients who may be highly anxious or distressed to attend for procedures they often hold negative misconceptions and unrealistic expectations.
- Assess incoming enquiries or unexpected events and decide on an appropriate and timely course of action, including booking appointments appropriately.
Main duties of the job
- Efficiently monitor and maintain waiting lists for all sites on a county-wide basis.
- Effectively monitor and maintain the e‑RS system, ensuring accuracy of data, identification and resolution of system errors.
- Provide an efficient, supportive and informative service to patients, relatives and carers.
- Use specialty capacity effectively, making decisions to achieve capacity versus demand balance and most effective use of available capacity.
- Use knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and give opinions/recommendations on reallocation of capacity as appropriate.
- Manage timely and efficient processing of referral letters, progress chasing with GPs and consultants as necessary.
- Accurately cancel clinics and appropriately reschedule appointments.
- Use tact and persuasion to encourage anxious or distressed patients to attend for procedures, addressing misconceptions and expectations.
- Assess incoming inquiries or unexpected events and decide on appropriate action. Decision making on booking appointments appropriately.
About us
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on‑site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job responsibilities
Please see the attached job description and person specification for more information on the main responsibilities of this role.
Person Specification
Knowledge
- Good communication skills, written and verbal
- Good IT skills and a high level of proficiency in Microsoft Office
- Excellent organisational skills
- Ability to learn various IT systems and use them alongside each other
- Ability to work as part of a multidisciplinary environment
- Knowledge of Cancer Waiting Time standards
Experience
- NHS experience
Qualifications
- Evidence of basic schooling/education (GCSE) with English, Mathematics or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Gloucestershire Hospitals NHS Foundation Trust
£25,760 to £27,476 a year(pa, pro rata if part‑time)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
318-26-T0362-A
Job locations
Gloucestershire Hospitals NHS Foundation Trust
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