Senior Cloud Engineer (Infrastructure) at IOMART

Senior Cloud Engineer (Infrastructure) – IOMART

Location: Marlow, England, Great Britain. Full time on site position.

Responsibilities

• Maintain and troubleshoot cloud infrastructure using Terraform, state management, and version control to deliver consistent, automated environments.
• Own and lead major incidents end-to-end, using structured troubleshooting and root cause analysis to drive swift resolution while minimising customer impact.
• Proactively monitor and optimise platforms, identifying and resolving potential issues before they become service‑affecting.
• Diagnose complex technical problems across networking, compute, storage, and application layers, using strong analytical and troubleshooting skills.
• Drive automation and continuous improvement, enhancing platform reliability, scalability, and operational efficiency while reducing manual effort.
• Collaborate closely with Professional Services and Engineering, Security, and Service teams to deliver resilient, secure, and compliant infrastructure solutions.
• Communicate clearly and professionally with both technical and non‑technical stakeholders, particularly during high‑pressure or high‑impact situations.
• Act as a senior technical presence within the team—supporting others, contributing to best practices, and shaping the ongoing evolution of our cloud services.

Qualifications

• Experienced Infrastructure or Cloud Engineer who thrives on designing and supporting secure, scalable environments across cloud and on‑prem platforms.
• Strong hands‑on experience with Infrastructure as Code (Terraform) and a passion for building consistent, automated, and repeatable solutions.
• Full ownership of complex, high‑impact incidents, leading them end‑to‑end with clear communication, structured troubleshooting, and meaningful root cause analysis.
• Calm under pressure, confidently coordinating across teams to minimise customer impact and drive fast resolution.
• Proactive monitoring and improvement of environments, spotting risks early and preventing issues before they become critical.
• Deep technical expertise across networking, compute, storage, and application layers, with curiosity to dig into complex problems.
• Passion for automation and continuous improvement, always looking for ways to enhance reliability and reduce manual effort.
• Collaborative working with Service, Security, and Professional Services teams to deliver resilient, compliant solutions.
• Natural mentor who enjoys supporting and developing others while contributing to a high‑performing engineering culture.
• Committed to continuous learning, with a drive to build Microsoft technical specialisms and certifications.

Benefits

• Salary: Salary on a DOE basis.
• Supported training and development.
• Holiday Trading Scheme – buy or sell part of your annual leave allowance.
• Flexible and hybrid working: work from home, the office, or wherever you have internet.
• Day off on your birthday.
• Additional leave for every year’s service (free annual leave).
• Enhanced paternity, maternity and adoption leave.
• Flexible Benefits scheme: includes private healthcare, gym memberships, retail discounts.

Equal Opportunities

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

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