Elite Security Officer

Job Overview

To protect our customers’ property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes. Deliver results that meet and/or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. Undertake additional training to ensure continuous self‑development.

Responsibilities

• Protect customer property, people and/or assets.
• Provide security services in accordance with the Assignment Instructions (AI’s).
• Deliver results that meet or exceed the Key Performance Indicators / Service Level Agreement.
• Ensure compliance with all policies, legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Complete all tasks and duties on site as defined within the Assignment Instructions (AI’s).
• Review the Assignment Instructions, remain familiar with any changes and suggest amendments to improve service.
• Wear an authorised front‑line licence (Security Guarding or Door Supervision) at all times while carrying out duties.
• Hold a CCTV PSS SIA Licence as required by the customer.
• Renew your licence 16 weeks before expiry.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures without unnecessarily challenging authority.
• Work systematically, methodically and orderly.
• Complete all required competency training and undertake additional training as directed.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Look out for and immediately report any health & safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment in order to take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure check calls are carried out at the allocated time as stipulated in the Assignment Instructions (AI’s).
• Call emergency services and the Communication Centre to report all incidents.

Requirements

• Valid driver’s licence.
• Willingness to cover a range of IKEA stores – both outside and inside London.
• Willingness to work day and night shifts.
• Minimum 2–3 years of experience in security.
• Front‑line licence in either Security Guarding or Door Supervision.
• Qualified with a CCTV PSS SIA Licence.
• SC clearance desirable.

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