IT Service Manager

Salary: £? – ? per year

Requirements

• We require previous IT Service Management experience in a large and complex group structure.
• We require strong ITIL process experience, including Incident, Problem, Change, and Release Management.
• We require proven project and stakeholder management experience up to C level.
• We require proven vendor management experience and strong relationship management skills.
• Financial services experience is preferred but not essential.
• We require candidates to be UK based with the right to work in the UK.
• We require candidates to be willing to travel to London or Manchester one day a week and to other European offices when required.

Responsibilities

• We are looking for an IT Service Manager who will ensure our technology services are reliable, secure, and aligned with business needs.
• We need someone to manage IT service processes across a large and complex environment.
• We need someone to oversee incident, problem, change, and release management activities.
• We need someone to manage stakeholders and project delivery at senior levels.
• We need someone to manage vendors and maintain strong working relationships.
• We need someone to travel weekly to our London or Manchester offices and to other offices across Europe when required.

Technologies

• ITIL

More

We are partnering with a global financial services business to hire an experienced IT Service Manager for an 18-month contract inside IR35. This is a hybrid role with one day per week in either our London or Manchester office. The day rate is £450 to £500. We are an equal opportunities employer and operate across the UK and internationally, supporting clients with a variety of talent solutions.

last updated 26 week of 2026

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