Job Information
Job Title: Technical Application Specialist
Salary: £70,929 – £86,691
Location: Bristol
Hours: Full Time – 35 Hours per week
Working Pattern: Hybrid – at least two days per week, or 40% of your time, in our Bristol office
About this opportunity
We’ve built a newly created Lab focused on delivering resilient, secure, and customer‑centric card services. As a Technical Application Specialist, you’ll play a pivotal role in shaping the future of card issuing and processing platforms, bringing deep domain expertise and technical leadership to a high‑performing team. You’ll work across BAU operations, service management frameworks and be expected to lead our 3rd‑party integrations helping us modernise and optimise our card technology stack. This is a hands‑on role with strategic impact – ideal for someone who thrives in complex environments and wants to make a lasting difference.
Responsibilities
- Platform & Service Management – Lead the delivery of outcomes across card platforms, card issuing and processing systems. Manage BAU operations, ensure service continuity through ITIL‑aligned practices, and support DR testing and IAM controls.
- Operational Delivery & Strategic Planning – Own budget delivery and conduct complex analysis across your area. Contribute to strategic planning and deliver outcomes through established data and knowledge management systems.
- Process Improvement & Change Delivery – Identify and address system and process gaps, delivering elements of change programmes. Develop product specifications and testing standards to support platform evolution.
- Security & Governance – Provide input into IT Security policy development, implement supporting procedures, and monitor compliance across your domain.
- Leadership & Capability Development – Manage and develop direct reports, set short‑term objectives and support performance management. Provide coaching and specialised training across the organisation, while investing in your own growth.
Qualifications
- Deep Cards Domain Expertise – Proven experience in card issuing, card processing (TSYS, Fiserv, Global Processing Services (GPS) etc.).
- Technical & Operational Excellence – Strong understanding of ITIL, service management, IAM, and disaster recovery testing.
- Leadership & Collaboration – Ability to manage teams, mentor others, and work cross‑functionally to deliver strategic outcomes.
- Problem Solving & Delivery Focus – Skilled in analysing complex issues and delivering solutions within established systems and frameworks.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- 30 days’ holiday plus bank holidays
- Flexible benefits to suit your lifestyle
- A range of wellbeing initiatives and generous parental leave policies
Equal Opportunities Statement
We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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