Operational Analyst

Serving our customers, communities, and planet a little better every day.

Operational Analyst | Claims Operational Excellence | Permanent

Salary: £30,400 – £45,600 DOE + Benefits

Work Level: 1

Location: Newcastle – Hybrid

Office Attendance: Our roles are hybrid; you should be able to work in our Newcastle office 2 days per week.

Closing Date: 10 July 2026

Opportunity

This is an exciting opportunity for an Operational Analyst to join our Claims Operational Excellence team at Tesco Insurance and Money Services.

We’re looking for a proactive and analytically driven individual who can collaborate with stakeholders to challenge assumptions, identify gaps, and define what success truly looks like before a single number is pulled. You’ll play a key role in supporting decision-making, influencing change, and helping to shape the future of our Claims operation.

The Role

• Function as the bridge between stakeholders within the business and technical team, ensuring solutions align with organisational goals and are understood by both sides.
• Collaborate with cross‑functional teams across departments to drive project delivery and change.
• Define, gather, and document requirements through stakeholder meetings and workshops, translating needs into clear functional data stories.
• Present data‑driven insights to senior stakeholders, combining data visualisations, storytelling and confident verbal communication to influence and inform at all levels.
• Analyse operational performance to identify trends, themes and opportunities for improvement, providing clear and actionable recommendations.
• Challenge and enhance existing processes and reporting to improve quality, relevance and impact.
• Identify risks and support compliance and governance activities through data‑led insight and recommendations.
• Conduct data collection and research using a variety of sources to support trend analysis and performance evaluation.
• Prioritise your own workload effectively to meet deadlines and deliver against business expectations.

Minimum Experience & Qualifications

• Data visualisation experience (e.g. Power BI, Tableau, Looker or similar).
• Proven experience in working with multi‑disciplinary teams and senior stakeholders.
• Proven experience in an analytical role, with the ability to design and deliver data‑driven insight to support business decision‑making.
• Excellent communication skills, with the ability to translate complex analysis into clear, meaningful insights for a range of audiences.
• Strong analytical and problem‑solving skills, with experience interpreting complex and sometimes ambiguous data to identify trends, risks and opportunities.
• Experience working with internal stakeholders to gather requirements, provide insight and support business outcomes.
• Understanding of data governance, control and the importance of maintaining data accuracy and integrity.
• Experience producing, challenging and improving MI and reporting, with a focus on driving continuous improvement and business value.
• Strong ability to plan, prioritise and manage your workload, delivering high‑quality outputs within agreed timelines.
• A proactive mindset, with the confidence to question existing processes and identify opportunities for improvement.
• Ability to support and coach others, contributing to team capability and knowledge sharing.
• Strong attention to detail and ability to work with large and complex datasets.

Additional Desirable Experience

• Experience working within a regulated or financial services environment (desirable).
• Experience with analytical tools and platforms (e.g. SAS, Fabric or similar) is advantageous.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Performance‑related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Enjoy the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.
• Benefit from our family‑oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8‑week paid paternity leave.
• A place to get on – take advantage of our ongoing learning opportunities and award‑winning training, to help you achieve the job and career you want.
• Take part in our Buy As You Earn and Save As Your Earn share schemes.

Interviews

Interviews are expected to be held from July 2026.

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