Victim Care Officer
Victim Care Merseyside
Headquarters, Rose Hill
Temporary until 31/3/2027
32 hours per week
£30,333 – £32,613 ( Pro -Rata)
About the Role
Merseyside Police is committed to delivering an outstanding service to victims of crime, ensuring they are supported, protected, and empowered throughout their journey.
As a Victim Care Officer, you will provide a vital, customer‑centred and professional service, delivering high‑quality, tailored support to victims. You will identify individual needs and develop bespoke cope and recovery plans, offering emotional support, advice, guidance and practical interventions to help victims rebuild their lives.
Through comprehensive needs assessments and risk evaluations, you will play a key role in supporting victims to cope and recover from the impact of crime while ensuring their safety and wellbeing remain a priority.
What We’re Looking For
You will be a compassionate and resilient individual with a strong commitment to supporting victims and delivering a high‑quality service.
Essential skills and experience
- Level 3 NVQ qualification (or equivalent), or significant experience in a relevant role, ideally within victim support or customer service
- Proven ability to demonstrate empathy, compassion and professionalism, particularly in challenging or sensitive situations
- Excellent communication skills, including active listening and the ability to adapt your approach to meet individual needs
- Ability to de‑escalate conflict, manage difficult conversations and bring interactions to a professional conclusion
- Strong organisational skills, with the ability to prioritise workload and manage competing demands
- Analytical skills to assess, interpret and evaluate information to inform effective decision‑making
- A proactive, solution‑focused approach with the ability to work flexibly in a dynamic and evolving environment
- Knowledge (or willingness to learn) of the Criminal Justice System, including victim and witness processes
- Awareness of victim‑related policies, including the Victims’ Code of Practice and Witness Charter
- Ability to use (or willingness to learn) relevant IT systems such as Corvus and Niche
- A commitment to professional and ethical standards in line with organisational policies
Benefits
- 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on‑site gyms – HQ and OCC
- Option to become a member of the onsite unions.
- Discounts from various retailers via the Blue Light Scheme
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
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