Administrator

Administrator

JOB DESCRIPTION Ref: ADM/07/26

Role Overview

The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The H&A Group and NIHE through various means of communication. They will be based in our Maintenance Office, Tobermore Road, Draperstown.

Reporting

Reports to: Office Supervisor

Direct Reports: N/A

Working Hours

• Monday – Friday
• 9am – 5pm
• Flexibility to be on rota for
  • 5pm – 8pm Mon – Fri
  • Saturday cover 8am to 2pm.

Additional Benefits

• Pension
• Life Assurance (T&C apply)
• Health Cash Plan Membership.

Roles & Responsibilities

• Deal with any enquiries from NIHE, NIHE tenants, private customers and internal Managers and staff.
• Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes
• Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes
• Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
• Collate accurate information for Supervisors/Managers as required.
• Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
• Answer calls without delay
• Any other duty as deemed appropriate by management

Personnel Specification

Essential Criteria

• Experience in Office Based Customer Service
• Experience of Microsoft Office, in particular Excel
• More than 1 year’s experience in an office-based customer service role
• Experience working with Social Housing
• Excellent communication skills
• Excellent organisational skills

Desirable Criteria

Personal Characteristics:

• Ability to use own initiative
• Ability to work as part of a team
• Flexibility to work in other locations as required

The H&A Group are an equal opportunities employer.

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