As a Customer Representative, you will make a real impact from day one.
Where you’ll be working
We’re looking for a Customer Representative for our branch in Ashford, Kent.
This role is a permanent position, working full-time, 35 hours per week, Monday to Saturday.
You’ll need to be within a 45‑minute commute of the branch you’re applying to work in.
Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time.
Benefits
- 25 days holiday per year, increasing to 30 over time, with the option to buy up to 10 extra days each year.
- Wellhub access for a range of free and paid options for health and wellness.
- Up to 2 days of paid volunteering a year.
- Ongoing training and development.
- An annual performance‑related bonus.
- Private medical insurance.
- A highly competitive pension.
- Life assurance.
- A great selection of additional benefits through our salary sacrifice scheme.
Disability Confident
We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion.
If you need any additional support throughout your application journey, email our team at Recruitment Support . We’re here to help.
What you’ll be doing
You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence.
Responsibilities
- Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help.
- Handle a range of transactions and queries accurately, keeping customer needs, security and fairness front of mind.
- Guide customers through banking products and services that are right for them.
- Work closely with colleagues within a busy branch environment, supporting one another during peak times.
- Take responsibility for doing things the right way, following processes, spotting potential issues, and escalating concerns where needed to protect customers and the company.
- Play a vital role in keeping face‑to‑face banking meaningful and accessible on the high street.
About you
Our Customer Representatives deliver simply brilliant experiences. You don’t need experience in banking, but experience or a passion for working in a customer service environment will help you thrive.
You should be able to show how:
- You take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
- You bring patience, empathy and strong people skills to fully understand our customers’ banking needs.
- You’re comfortable working in a fast‑paced environment where priorities can shift.
- You stay calm under pressure, adapt quickly, and approach change with a positive mindset.
- You’re confident using technology and are digitally savvy.
- You enjoy working as part of a high‑performing team and understand that great customer experiences are built through a strong team.
- You communicate clearly and naturally with people, guiding customers face‑to‑face, on the phone and through our digital services.
- You take ownership to get things done, acting with care and integrity to protect our customers and their money.
Customer First Behaviours
- Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them.
- Say it straight – We are brave in speaking out and saying what we think, being honest and direct with good intent.
- Push for better – We don’t settle for mediocrity, we challenge the status quo and take responsibility for continuous improvement.
- Get it done – We prioritise what will have the greatest impact, are decisive, and take accountability for delivering brilliant customer outcomes.
Job Info
- Job Identification 4004
- Apply Before 07/07/2026, 10:55 PM
- Location 75 High Street, Ashford, Kent, TN24 8SF, GB
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