Automotive Service Advisor (Premium Brand)

AutoMOTive Service Advisor (premium Brand)

Location: Coulsdon West (Greater London)

Salary: £35,400 basic with £42,450 OTE (uncapped bonus potential)

Role Overview

We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Coulsdon West area. This is an excellent opportunity to represent a high‑end automotive brand while delivering exceptional customer service in a professional and supportive environment.

Responsibilities

• Welcoming customers and managing all service and repair enquiries
• Understanding customer requirements and accurately logging vehicle concerns
• Scheduling service appointments, vehicle drop-offs, and collections
• Providing clear and transparent cost estimates and service recommendations
• Keeping customers fully informed throughout the repair process
• Liaising closely with technicians to monitor vehicle progress and ensure timely completion
• Managing bookings via online systems, telephone, and face‑to‑face interactions
• Building strong, long‑term relationships to encourage repeat business

About You

• Minimum 2 years’ recent experience as an Automotive Service Advisor
• Strong understanding of the EVHC (Electronic Vehicle Health Check) process
• Excellent communication and customer service skills
• Highly organised with the ability to manage multiple tasks efficiently
• Professional, approachable, and customer‑focused
• Stable work history (no more than 3 roles within the last 6 years preferred)
• A team player with a positive and proactive attitude

What We Offer

• Competitive salary: £35,400 basic with £42,750 OTE
• Industry‑leading benefits package
• Access to “Perks at Work” discount platform
• Structured training and ongoing career development programmes
• Clear progression opportunities within a premium brand network
• A stable and rewarding long‑term career path

Applicants must be eligible to work in the UK without restriction.

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