Quality Assurance Specialist

Position

Quality Assurance Specialist – Plymouth site, Mars Wrigley Confectionery.

Key Responsibilities

• Site quality management system maintenance & audits: Deploy global standards into the factory, ensure effective implementation through regular process confirmation, and train internal auditors. Organize and manage internal and external audits (including LRQA, Halal & Kosher) and represent the site in regional quality management system communities of practice.
• CAPA Process Ownership: Own the local and regional Corrective and Preventive Action (CAPA) management processes. Guide teams through root cause analysis for non-conformities, ensure findings are resolved in compliance with quality management system requirements, and report CAPA metrics locally and regionally.
• Complaint Investigation & Target Monitoring: Serve as the single point of contact for consumer and customer complaints. Lead investigations and trend analysis and execute targeted projects to ensure the site meets regional complaint-reduction targets.
• Standards Ownership & Reviews: Coordinate preparations and keep records for quality management system reviews. Take accountability for timely preparation, implementation, and reporting of Q&FS standards.
• Cross Functional Quality Support: Provide expert Q&FS inputs and risk assessments with site experts, support factory quality associates with troubleshooting, and maintain product safety & quality.
• Promoting Quality Culture: Organize interactive on-site events (such as Quality Day and Quality Conversations) to continuously engage associates and keep food safety at the forefront of daily operations.

Qualifications & Experience

• Bachelor’s or master’s degree in food technology, quality management, microbiology or another relevant quality discipline.
• At least 2 years of experience in the food industry or a dedicated quality assurance role.
• Strong working knowledge of HACCP, FSSC 22000 quality & food safety management systems.
• Excellent verbal and written English communication skills.

Core Skills & Competencies

• Sound risk management, audit management, and strong organisational skills.
• Collaborative leadership with a passion for quality principles and a natural affinity for educating others, driving a strong quality culture, and coaching associates.
• High proficiency in quality decisions, planning, priority setting, accountability, driving for results, and building strong cross-functional peer relationships.

EEO Statement

Mars is committed to providing access, equal opportunity, and reasonable adjustments for individuals with disabilities, long term health conditions or are neurodiverse during the application and recruitment process. To request reasonable adjustments, complete our Reasonable Adjustment Request Form here.

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