About the Role
Senior Manager – Connections Operations at NESO leads the delivery of a significant connections portfolio across generation, demand, DNO, embedded generation and strategic customer segments. The role translates NESO’s strategic and regulatory objectives into effective operational delivery, ensuring customers and delivery partners experience a consistent, transparent and high‑quality connections journey across the full lifecycle.
Key Accountabilities
- Champion a customer‑focused culture across the portfolio, ensuring consistent, transparent and professional service.
- Drive improvements in customer experience, including clearer communications, improved transparency, streamlined engagement and reduced uncertainty in delivery timelines.
- Lead the implementation and operationalisation of Connections Reform, translating policy and regulatory intent into practical operational processes and delivery frameworks.
- Lead a culture of continuous improvement across processes, controls, governance and ways of working, targeting measurable improvements in efficiency, quality and customer outcomes.
- Build and lead high‑performing, inclusive and resilient teams that embrace diversity of thought, foster belonging and promote innovation, wellbeing and sustainable performance.
- Support senior governance forums with clear reporting, options, recommendations and escalation routes.
- Lead senior engagement with DESNZ, Ofgem, TOs, DNOs, customers, developers, investors and industry bodies as appropriate to the portfolio.
About You
- Proven ability to provide direction, think strategically, drive change and deliver through others.
- Proven ability to create and lead high‑performing teams that embrace diversity and inclusion, foster belonging and promote innovation, wellbeing and resilience.
- Strong capability in addressing complex, cross‑functional or cross‑organisational challenges, working collaboratively with stakeholders and navigating differing views.
- Demonstrated leadership in driving continuous improvement, delivering measurable improvements in efficiency and effective change management.
- Recognised thought leadership with ability to influence and engage senior stakeholders and customers.
- Strong track record of building, maintaining and leveraging relationships with diverse stakeholder groups.
- Strong understanding of the UK energy system, network infrastructure, connections environment and regulatory frameworks.
- Strong written and verbal communication skills, including explaining complex topics to non‑experts.
What You’ll Get
- Competitive salary £80,000 – £90,000 depending on experience and capability.
- Benefits allowance.
- Bonus up to 20% of salary for stretch performance.
- Private medical insurance.
- 28 days annual leave as standard.
- Competitive contributory pension scheme with double match up to 12% company contribution.
- Flexible benefits programme providing flexibility around health, lifestyle and protection benefits (flexible bank holidays, additional birthday day off, cycle‑to‑work scheme, retail & gym discounts, critical illness & personal accident insurance).
Equal Employment Opportunity
NESO is committed to building a diverse, inclusive and authentic workplace. We encourage candidates who may not meet every single requirement to apply, recognising that diverse experience brings value to our organization.
About NESO
NESO is an independent public corporation that operates the world’s fastest decarbonising electricity system. Licensed and regulated by Ofgem, it delivers a clean power system to Great Britain, balancing sustainability, affordability and security.
Recruitment Information
The role closes at 23:59 on the date displayed at the top of this advert. Interviews will be held w.c. 3rd Aug 2026.
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