We are seeking an experienced and values-driven Service Manager to support our teams through a period of transition. This role will oversee our Safe Havens in Exeter, Barnstaple and Torquay, and manage the sub‑contracted service in Plymouth for a fixed-term period of 6 months.
Employment Details
Hours: 37.5 per weekSalary: £39,357 progressing to £43,791 per annumLocation: Devon – Exeter, Barnstaple, Torquay, Plymouth
Responsibilities
- Provide visible and accountable leadership across the Safe Havens and oversee the sub‑contracted service in Plymouth
- Hold full responsibility for operational performance, quality, workforce and financial sustainability
- Make decisions that balance quality, safety, demand and resources, ensuring responsiveness and sustainability
- Create a positive and inclusive culture where staff feel valued, supported and empowered
- Lead and develop Team Managers and wider teams, maintaining high standards and continuous improvement
- Support local growth and development, working closely with commissioners, partners and communities
- Ensure services are positioned within neighbourhood and place‑based models, contributing to future opportunities for MHM
- Work flexible hours, including evenings (up to 11 pm) and weekends, to provide access when needed
Qualifications and Experience
- Experienced and compassionate leader in mental health, health, social care or a related field
- Proven track record of delivering against performance targets, managing teams and leading through change
- Experience of leading services and managing managers in a mental health or related environment
- Strong track record of delivering against KPIs, contractual requirements and quality standards
- Experience of managing performance, workforce challenges and service improvement
- Experience of working with local partners, commissioners and stakeholders
- Financial awareness and experience of managing budgets and resources effectively
- Knowledge of governance, safeguarding, risk management and compliance frameworks
- Strong leadership skills with the ability to support, challenge and develop others
- Ability to use data and insight to drive performance and continuous improvement
- Excellent communication and relationship‑building skills
- Commitment to recovery‑focused, person‑centred support and co‑production
- Visible, authentic and values‑led leadership that creates an environment where colleagues and those supported feel respected, included and able to succeed
Benefits
- Competitive salaries with annual pay review
- 25 days annual leave (increasing with length of service) plus bank holidays
- Enhanced occupational sick pay
- Access to workplace pension scheme
- Family‑friendly and flexible working arrangements
- Wellbeing offer including EAP, virtual GP service and wellbeing resources
- Life assurance and free will writing service
- Blue Light Card and charity worker discounts
- Access to tickets for Good
- Employee recognition and celebration schemes
- Tailored induction programme and bespoke personal development & career pathways
Employer
Mental Health Matters (MHM) is a national charity delivering innovative, life‑changing mental health support across the UK. We are committed to improving mental health, promoting recovery and creating positive change in communities. Our workforce is at the heart of our success, and we are dedicated to creating an inclusive, supportive, and values‑led environment for our staff.
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