Macmillan Support Worker Team Leader

Overview

Lead Macmillan Cancer Support Worker Position – Grade NHS AfC: Band 5, Fixed term 9 months (maternity cover). Contract ends 23/05/2026. Full time 37.5 hours per week. Job ref 213-Division-A-8081551. Employer: King’s College Hospital NHS Foundation Trust, London. Salary £38,488 – £46,852 per annum, including high cost allowance.

Responsibilities

• Act as line‑manager for a team of Macmillan Cancer Support Workers (MCSWs).
• Lead the provision of an effective administrative process, ensuring key organisational workflows are managed to support call centre and personalised care activities.
• Distribute workload across the team, ensuring all activities are cross‑covered.
• Provide training for MCSWs on high‑quality information and signposting to local and digital services, patient navigation, coordinating access to care and support, and EPIC scheduling.
• Develop and maintain operational policies for administrative call management and escalation to clinicians, ensuring timely resolution of clinical issues.
• Support personalised care delivery, including setting up Holistic Needs Assessment (eNHA) and other key elements.
• Collate and analyse monthly MCSW activity data to inform service improvement.

Person Specification

Knowledge, training & experience

• Experience managing administrative or secretarial staff within the NHS, with a good understanding of Human Resources processes.
• Experience of data collection, analysis and report writing.
• Experience of working as a Cancer Support Worker or cancer MDT co‑ordinator.

Communication & relationship skills

• Excellent communication skills in English, written and verbal, with all clinical and administrative staff, patients and their relatives.
• Proven experience handling complex, contentious or challenging interactions with tact and diplomacy (e.g. complaints, de‑escalation).
• Previous experience of leading change within a team.

Planning & organisational skills

• Excellent problem‑solving skills and ability to work under pressure within a co‑operative multi‑disciplinary team environment.
• Excellent time‑management skills with flexibility to accommodate ad‑hoc demands; ability to plan, organise and prioritise ongoing activities and programmes, some of which may be complex.
• Ability to concentrate despite frequent interruptions and unpredictable working patterns.

Legal compliance

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and will require submission of Disclosure to the Disclosure and Barring Service.

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