Operations Manager

The Operations Manager will oversee the day‑to‑day operation of the hotel across key operational departments including Food & Beverage, Front Office, Housekeeping and Spa, ensuring guest experiences are consistently delivered.

Key Responsibilities

• Be a visible presence to both your teams and the guests to deliver an exceptional guest experience.
• Support departmental teams in exceeding guest expectations whilst delivering a personalised service culture.
• Ensure the smooth and efficient day‑to‑day operation of all operational departments with effective cost control.
• Constantly review operations, suggest ideas for improvement and support implementation across all operational areas.
• Maintain operational standards in line with LQA, Forbes and AA standards.
• Support the delivery of the hotel’s operational objectives and departmental goals.
• Support departmental managers in managing payroll and departmental costs in line with budget expectations.
• Maximise sales opportunities and operational efficiencies to support profitability across the business.
• Assist in monitoring departmental financial performance, identifying areas for improvement.
• Ensure a positive and productive team culture across all operational departments.
• Support the Learning & Development culture of developing talent into highly successful careers at Grantley Hall.
• Assist in recruiting, training and developing operational teams to achieve both personal and business objectives.
• Support Heads of Department with employee performance management and HR related matters when required.

Key Skills, Qualities & Experience

• Proven experience within hotel operations managing multiple operational departments is essential.
• Previous experience overseeing multiple Food & Beverage outlets is essential.
• Previous experience overseeing Front Office, Housekeeping and/or Spa operations would be beneficial.
• A hands‑on approach is essential.
• Previous experience working in a luxury 4 or 5 star hotel environment is essential.
• Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels.
• Strong organisational and problem‑solving skills with the ability to manage multiple priorities effectively.
• Accountable and resilient with the ability to work under pressure.

Grantley Hall is a five‑star, 17th‑century property located in the North Yorkshire countryside, offering a blend of stately grandeur and contemporary luxury. It was the first UK hotel to achieve Hospitality Assured World‑Class Status and received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa and a cutting‑edge gym.

Benefits

• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus – earn up to £1,000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state‑of‑the‑art onsite gym – with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live‑in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector
• Access to Self‑Service Instant Wage, Self‑Service Self‑Sell Self‑Self Self‑Self Self‑Self Self Self Self
• SimplyHealth – Health cash plan

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