The Role of our Duty Managers
As an Oxfam Duty Manager in one of our Superstores, you will be accountable for all aspects of operational management of a large format store (approx. 15,000 sq. ft), driving the growth and development of your Store in line with our values and strategy.
You will lead and empower a team of paid and volunteer colleagues to maximise income generation and deliver a positive customer and donor experience which brings to life Oxfam’s brand.
Weekend working is required.
Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct, and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct.
Commitment to Diversity and Inclusion
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Skills and Competencies required
- Experience of working in a large format store or multi‑site, driving significant revenue across multiple products and large teams
- Experience of managing performance of others and enabling people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and workplaces
- Operational management with a focus on consistent delivery of standards and processes
- Ability to work with a wide range of diverse stakeholders, both consulting and collaborating to understand their needs
- Ability to translate and communicate change through effective communication skills.
- Ability to flex approach in response to changing operational needs.
- Effective time management and prioritisation
- Role model for own well‑being
- IT literacy and numeracy across multiple platforms, including social media
- Ability to understand and interpret financial reports.
- Commercial awareness and judgement.
- Ability to understand and interpret basic financial reports
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