Operational Resilience Specialist

Operational Resilience Specialist

Location: London only. The successful candidate’s contractual location will be London; other locations will not be considered.

Role Overview

We are recruiting for an Operational Resilience Specialist to join a small, high‑impact team. The role involves delivering business‑critical regulatory objectives, working closely with senior leaders, accountable executives and SMF24 stakeholders across the Business Unit.

Responsibilities

• Design and implement the business and operational resilience strategy.
• Ensure resilience is embedded by design across Aviva Investors.
• Provide oversight and input to activities delivered by Group Operational Resilience.
• Respond to incidents, providing effective “in the moment” support and drive recovery & remediation actions.
• Run testing exercises of all types of operational dependencies.
• Support the implementation and ongoing coordination of the Business Continuity and Crisis Management framework.
• Identify improvement opportunities and provide constructive challenge.
• Embed a “resilience by design” mindset across the business.
• Deliver operational resilience strategy through effective governance and risk frameworks.
• Report resilience insights to risk committees and governance forums.

Qualifications

• Degree/MBA qualified plus recognised industry professional qualifications (e.g., CBI or DRII).
• Detailed knowledge of relevant regulatory standards and industry practice (UK FCA/PRA Operational Resilience Regulation, ISO‑IEC 22301, EU DORA, Singapore MAS).
• Experience in IT/DR technical knowledge, running crisis simulated exercises and joint 3rd/4th party exercises.
• Experience of working with industry standards and best practice in governance.
• Ability to exercise sound judgement and a risk‑based mindset.
• Proven problem‑solving track record.
• Experience in a buy/sell side financial services environment is desirable.

Benefits

• Competitive salary dependent on skills, experience and qualifications.
• Discretionary bonus opportunity.
• Generous pension scheme with company contribution up to 14%.
• 29 days holiday plus bank holidays; option to buy or sell up to 5 days.
• Aviva-funded private medical benefit.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through the Matching Share Plan.
• Parental and carer’s leave.
• Flexible benefits including sustainability options such as cycle to work.
• Three annual volunteering days.

EEO Statement

Aviva is for everyone: we’re inclusive and welcome all backgrounds and experiences. We encourage applications from all backgrounds and experiences. We also consider all forms of flexible working including part‑time and job shares.

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