Administrator – Pain Specialty Service
Band 3
A fantastic opportunity has become available to work within the administration team for the Pain Services at the Royal United Hospitals Bath, where you will be providing support for both national and local Pain services.
The role requires a candidate who has excellent communication, organisation and time management skills. Previous administration or customer experience is desired but is not essential. The role will involve working in a dynamic and fast paced environment, where every day will be different and so you will need to be flexible, adaptable and be able to work using initiative.
Main duties of the job
- To provide administrative support to the Pain Specialty. This will include: responding to telephone and email enquiries, processing referrals, booking outpatient appointments, booking residential programmes for inpatients, booking clinic rooms, liaising with clinicians to ensure waiting times are met and patient experience is of a gold standard
- Registering all patients on the Millennium system in a timely manner
- Maintaining accurate records to track patient pathways, within the 18 week breach period
- Ordering items via UNIT 4 purchasing system. These will include: stationery, equipment, courses, travel, accommodation, invoicing (for Private patients) and any other request
- To maintain records of the Pain Specialty activity data
- Attending and participating in meetings, across the Specialty. Taking minutes where directed by Line Manager
- To provide administration cover across the Specialty/ Directorate as directed.
Person specification
Knowledge
- 1 year customer service/administration experience
- Experience of Word, Excel and clinical administrative systems
- Organisation
Qualifications
- Excellent standard of English
Equal Opportunity Statement
Note: Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa’s) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview – GOV.UK
Disclosure & Barring Service
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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