Part-Time Customer Relations Officer
Pay rate – £20.29 per hour | 18.5 Hours per Week
Warwickshire County Council
Hybrid Working – Warwick (office attendance approximately once per month)
Are you an experienced complaints professional who thrives in a fast-paced environment and enjoys making a real difference to customer experience?
Warwickshire County Council is looking for a Part-Time Customer Relations Officer to join our Customer Relations Service on a temporary‑to‑permanent basis. This is an exciting opportunity to support the delivery of a high-quality complaints and feedback service, helping ensure residents receive fair, transparent and timely responses to their concerns.
About the Role
Working within the Customer Relations team, you will manage a varied caseload of complaints and feedback across a wide range of council services. One day you could be dealing with a complaint relating to a disabled parking bay, the next supporting a review relating to SEND services or statutory children’s complaints.
You will play a key role in:
- Managing and coordinating customer complaints and representations.
- Commissioning and quality assuring statutory children’s complaints investigations and reports.
- Conducting internal complaint reviews and supporting service improvements.
- Liaising with complainants, service areas and key stakeholders to ensure timely resolutions.
- Challenging and supporting internal teams to improve outcomes and customer experience.
- Producing clear, accurate reports and correspondence.
- Identifying organisational learning opportunities arising from complaints and feedback.
About You
- Previous complaints handling experience within either the public or private sector.
- Experience dealing with challenging or sensitive customer situations.
- Excellent written communication and report‑writing skills.
- Strong interpersonal skills with the confidence to challenge and influence stakeholders at all levels.
- Good organisational skills and the ability to manage competing priorities.
- Strong IT and case management system skills.
- Resilience, professionalism and a customer‑focused approach.
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