Mobile Telecoms Programme Manager
Location: Highburton, West Yorkshire
Shift: 40 Hours – Monday to Friday
At Marlowe Environment Services (Tersus) – Part of Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We’re looking for a Mobile Telecoms Programme Manager to support telecoms clients, managing day‑to‑day activities, client relationships and works programmes in a fast‑paced environment.
Role Responsibilities
- Act as the first point of contact for clients, ensuring proactive communication and timely responses to all enquiries.
- Support Operations teams in managing contracts in line with client specifications and company standards, ensuring excellent service delivery.
- Prepare quotations, set up tasks and coordinate access requirements.
- Coordinate with internal teams to efficiently manage jobs, including site visits, laboratories and reporting.
- Monitor workload, support resource planning, attend client meetings and ensure KPIs are achieved.
What We’re Looking For
- Ability to work effectively in a fast‑paced environment, with a self‑driven approach and a focus on achieving results.
- Proven experience of managing customer expectations and building strong working relationships.
- Strong communication and organisational skills, with the ability to manage multiple workloads.
- Good IT skills, including Microsoft Word, Excel and PowerPoint.
- Knowledge of asbestos and/or telecoms is desirable, but not essential for a fast learner.
What’s in it for you?
- Opportunity to work within a growing and evolving team.
- Exposure to a varied client base within the telecoms sector.
- Career development and progression opportunities.
We are an accredited Real Living Wage Employer. This means every role at Mitie is paid at or above the independently calculated Real Living Wage, reflecting our commitment to fair pay and responsible employment.
Our market‑leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform, and we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at chloe.smailes@mitie.com.
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