Customer Resolution & Escalations Lead

Company: Business Stream
Apply for the Customer Resolution & Escalations Lead
Location: City of Edinburgh
Job Description:

Business Stream is seeking a Customer Resolution Case Owner in Edinburgh to manage complex customer complaints end-to-end. This role involves ensuring timely and high-quality resolutions across multiple channels.

Ideal candidates will possess strong communication, analytical, and organisational skills, along with a proactive mindset. Benefits include a salary of £30,000 plus a 20% bonus, 31 days annual leave, and a subsidized staff restaurant.

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Posted: July 4th, 2026