Job Details
Job Number: 26022703
Job Category: Rooms & Guest Services Operations
Location: The St. Regis London, 37 Conduit Street, London, United Kingdom, W1S 2YF
Schedule: Full Time
Located Remotely: No
Position Type: Management
Night Manager
We are seeking an exceptional Night Manager to join our opening team at The St. Regis London. As the Manager on Duty during the overnight shift, you will oversee all hotel operations and ensure that every guest experiences the highest level of hospitality and personalised service.
Key Responsibilities
Operational Leadership
- Serve as the hotel’s Manager on Duty during overnight hours.
- Oversee all property operations and ensure compliance with operational guidelines.
- Maintain a safe working environment for both guests and employees.
- Manage night‑time inventories and reporting requirements.
- Ensure all colleagues have full knowledge of emergency and safety procedures.
Guest Experience & Issue Resolution
- Deliver the highest standards of hospitality during the overnight shift.
- Personally manage and resolve guest concerns, ensuring timely and effective follow‑up.
- Support the guest relations process by documenting incidents and implementing preventative measures.
- Maintain visibility throughout the hotel, ensuring a reassuring presence for guests.
Financial & Administrative Support
- Review relevant reports to monitor productivity, cost control, and goal achievement.
- Ensure appropriate cash‑handling procedures are followed by all team members.
People & Culture Support
- Promote teamwork, communication, and positive morale within overnight teams.
- Keep colleagues informed about new operational procedures or standards.
- Support property safety programmes and encourage colleague engagement.
Core Competencies
- Extensive experience in guest services, front desk or related hospitality operations.
- Strong decision‑making skills and the ability to lead independently overnight.
- Excellent problem‑solving skills and the ability to manage complex or urgent situations.
- Strong interpersonal and communication abilities.
- A professional presence aligned with the refined standards of St. Regis.
Benefits
Financial Rewards
- Competitive salary designed to recognise excellence.
- Enhanced pension.
- Life assurance.
- Company sick pay.
- Additional holiday allowance.
- Access to BenefitHub’s exclusive retail, wellness and travel privileges.
- Friends & Family preferred rates at Marriott hotels worldwide.
Career Development
- Clear pathway for internal promotions and transfers.
- Cross‑department training to refine your craft and broaden your expertise.
- Expert‑led development programmes.
- Continuous learning through structured programmes.
- Premium e‑learning platform access.
- Be part of an exclusive pre‑opening experience shaping the future of the property.
Wellbeing Support
- Private Medical Insurance.
- Employee Assistance Programme.
- Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
- Food & Beverage discounts across Marriott properties.
- Year‑round wellbeing initiatives and wellness activities.
Recognition & Appreciation
- Award programmes celebrating exceptional performance.
- The Astor Awards.
- Distinctive Moments celebration.
- Long service awards.
- Key life moments celebrated – birthday, anniversaries, personal milestones and achievements.
- Vibrant social calendar with team events and engagement activities.
Equal Opportunity Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
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