Centre Administrator

Centre Administrator

Hours: Part‑Time, Permanent(26 hours per week, Mon‑Thu 8:45 am – 3:00 pm, Fri 9 am – 12 pm)

Location: Kidderminster

Salary: National Minimum Wage

Full, clean UK Driving Licence

The Centre Administrator provides first‑class front line customer service for clients, learners and staff, supporting the centre manager with file audits, maintaining the e‑compliance system, and liaising with external partners, parents, carers and learners.

Key Responsibilities

• Meet & greet visitors in a friendly and professional manner.
• Answer all incoming telephone calls in a professional manner, direct calls to the correct destination, take messages when appropriate.
• Prepare learner start dates and accompanying learner start letters.
• Ensure all new starts are inputted into the system.
• Ensure session registers are ready on a daily basis for each tutor.
• Ensure all audits are carried out on learners’ files.
• Preparation of induction packs for the Study Programme.
• Undertake general copying, typing and filing duties.

Requirements

• Minimum of 18 months experience in administration or a similar role.
• Minimum Level 2 literacy, numeracy & ICT.
• Minimum Level 3 in Business Administration or 5 years administration experience.
• Excellent organisational skills.

Benefits

• 25 days holiday entitlement, increasing to 30 with length of service.
• Day off for your birthday.
• Optional early finish on a Friday.
• Holiday Purchase Scheme, allowing you to purchase an additional 2 weeks holiday per year.
• Employee Assistance Programme, 24/7 support for you, direct family members and dependents over the age of 16.
• Employee Referral Scheme, potential to earn up to £500 if you refer someone we employ.
• Cycle to Work Scheme.
• Employee Discount Scheme – significant savings on essential and everyday purchases through instant vouchers, reloadable cards, and cashback.

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