Overview
The Complaints Officer plays a key role in making sure housing complaints from tenants and leaseholders are handled fairly, quickly and in line with required standards. The aim is to resolve issues, improve services, and ensure residents feel heard and supported throughout the process.
Qualifications
- Experience handling complaints, ideally in housing or a local authority setting
- Strong writing and communication skills, including handling sensitive conversations
- The ability to manage a busy workload and meet deadlines
- Good judgement, attention to detail and a fair approach to decision making
- Confidence using systems and data to track performance and identify improvements
- A proactive mindset, with the ability to build strong working relationships and drive service improvements
Benefits
We value your expertise, skills and experience, and your career development will be our priority. You will have the support of a collaborative and innovative environment, flexible working (up to three days a week from home), flexi‑time, membership and contributions towards the Local Government Pension Scheme, payment of a relevant professional subscription and access to a discounted health scheme.
Diversity statement
At Tandridge District Council we pride ourselves on an inclusive workplace, ensuring equality, fairness and inclusion is at the heart of everything we do. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
Contact
If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, please e‑mail Melanie Davis at mdavis@tandridge.gov.uk.
Location
Tandridge District Council, The Council Offices, 8 Station Road East, Oxted, Surrey
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