Customer Proposition and Ownership Manager

Customer Proposition and Ownership Manager

About The Role

Volkswagen Commercial Vehicles are recruiting for a Customer Proposition and Ownership Manager on a full time, permanent basis.

What you will be doing:

• Reporting into the Head of Sales, you will develop customer propositions for both commercial and lifestyles customers aligned to the Brand strategy.
• Own the end-to-end customer experience strategy, including interaction, loyalty, and roadmap development, across all channels and customer segments.
• Drive performance from acquisition through repurchase, encompassing sales, Aftersales, and all in-life touchpoints, both online and offline.
• Leverage customer insights to identify and remove journey friction, overseeing the delivery of targeted improvement plans.
• Lead direct engagement and decision-making with key Fleet customers, senior Fleet leadership, and internal stakeholders to ensure delivery of the brand’s fleet aftersales ambitions across the network.
• Act as the Fleet Aftersales brand authority, supporting technical escalations and leading resolutions to maximise vehicle uptime.

Skills & experience you can bring to the role:

• Operated at a senior level within a large company with strong leadership qualities.
• Experience of 3rd party supplier management along with budget responsibility.
• Customer centric thinking and used to working with data insight and intelligence.
• Have the confidence to communicate clearly with and influence a diverse range of stakeholders at senior level.
• Strong analytical and data presentation skills with the ability to distil complex topics and into clear actionable plans.
• Commercial and financial acumen.

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, fuel card, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

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