Stour Surgery is looking for an enthusiastic OperationsManager to join our friendly and supportive management team. This is a variedand rewarding role for someone who enjoys taking ownership, thrives in a busyenvironment and can confidently manage competing priorities while maintaining acalm, positive approach.
Working closely with the Practice Manager, and alongside theOffice Manager and Nurse Manager, you will play an important role in the day today running of the practice, helping to ensure our services are safe, efficientand responsive to the needs of both our patients and staff.
We are looking for someone who is organised, proactive andmotivated, with plenty of initiative to solve problems and improve processes.Both salary and hours are negotiable for the right candidate.
Main duties of the job
About the role
As Operations Manager, youll help co-ordinate the day-to-dayoperational and administrative functions of the practice, supporting the widermanagement team to ensure everything runs smoothly. Reporting to the PracticeManager and GP Partners, you will have the opportunity to contribute ideas andmake a genuine difference to how the practice operates.
Your responsibilities will include:
- Supporting the Practice Manager in the day-to-dayoperational management of the practice.
- Work closely with the Office Manager to ensureadministrative processes are effective and efficient.
- Maintain practice policies and procedures, and regulatorycompliance including CQC standards.
- Supporting recruitment, staff induction, training and HRadministration.
- Coordinating staffing, sickness cover and leave to maintainservice delivery.
- Leading on health and safety, fire safety and premisesmaintenance.
- Coordinating vaccination clinics and patient recall programmes.
- Supporting the Practice Manager with financial administration,claims and reporting.
- Provide support with practice IT systems and digitalservices.
About us
About Stour Surgery
Stour Surgery is a well-established, friendly GP practice basedin Christchurch, Dorset serving over 10,500 patients. We are proud to provide ahigh standard of patient-centred care to our local community and are committedto delivering safe, accessible and responsive healthcare services.
We have a dedicated and experienced multidisciplinary teamwho work collaboratively to support one another and provide the best possibleservice for our patients. As a practice, we value teamwork, professionalism,kindness and continuous improvement, and we encourage staff at every level tocontribute ideas and help shape the future of the practice.
Job responsibilities
Job summary
To overseethe day-to-day administrative and operational aspects of the practice.
Tosupport the Practice Manager in all aspects of practice functionality,motivating and managing staff, optimising efficiency and overall performance,ensuring the practice achieves its long-term strategic objectives in a safe andeffective working environment.
As this role will have access to a higher level of confidentialdata in the course of their employment, there is an expectation that the postholder will always maintain the highest level of confidentiality andintegrity. Sensitive information could be from either internal sources, orfrom external partner organisations.
Tomanage and coordinate all aspects of practice functionality, motivating andmanaging staff, patient services, premises and health and safetymanagement.
Throughinnovative ways of working, support the Practice Manager leading the team inpromoting quality and continuous improvement, confidentiality, collaborativeworking, service delivery, and learning and development, and ensuring thepractice complies with CQC regulations.
Please refer to the full job description for further information.
Person Specification
Experience
- Were looking for someone who:
- -Is highly organised, proactive and able to use their own initiative.
- -Enjoys finding solutions and improving the way things are done.
- -Has excellent communication and organisational skills.
- -Can manage multiple priorities and adapt to changing demands.
- -Has experience of management ideally within healthcare.
- -Works collaboratively and builds positive relationships with colleagues.
- -Is committed to delivered high-quality services for patients and supporting staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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