Skills and Competencies
- 5+ years of experience in benefits administration, HR operations, or a related field, preferably in a multinational environment.
- Advanced expertise in benefits programs, regulations, and cross-border considerations.
- Strong analytical and problem‑solving skills with ability to manage complex scenarios independently.
- Proven ability to work autonomously, prioritize effectively, and deliver in fast‑paced global environments.
- Excellent communication and stakeholder management skills, translating complex topics for diverse audiences.
- Proficiency in Microsoft Office and experience with HRIS/benefits administration systems.
- Proactive, forward‑thinking mindset with focus on process improvement, operational excellence, and use of emerging technologies (e.g., AI); multilingual skills are a plus.
- Demonstrated proficiency in artificial intelligence concepts, with hands‑on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI‑powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.
Education
- Bachelor’s degree in human resources, Business Administration, or related discipline.
Responsibilities
- Lead the day‑to‑day management and delivery of benefits programs across assigned countries, ensuring compliance with local regulations and alignment with Moody’s global standards.
- Independently manage complex benefit cases, escalations, and problem resolution, exercising sound judgment and expertise.
- Ensure accurate and timely processing of benefit enrollments, changes, and terminations, with a strong focus on data integrity and quality.
- Oversee data accuracy and governance within benefits administration systems, proactively identifying and resolving discrepancies.
- Serve as a subject matter expert and escalation point for employee benefit inquiries, providing guidance and mentoring to junior team members as needed.
- Lead and support key operational processes such as open enrollment, leave of absence coordination, and benefits onboarding/offboarding activities across multiple countries.
- Manage relationships with vendors and internal partners to ensure service delivery meets agreed service levels and business expectations.
- Proactively identify, troubleshoot, and resolve vendor or system issues, driving root‑cause analysis and sustainable solutions.
- Maintain, enhance, and standardize benefits documentation, including SOPs, employee communications, and regulatory submissions.
- Analyze service metrics, employee feedback, participation, and cost data to identify trends, risks, and opportunities for improvement.
- Support and lead audits, complex data validation activities, and regulatory or compliance reporting requirements.
- Play a key role in the implementation, optimization, and governance of benefits systems, tools, and employee self‑service platforms.
- Lead or actively contribute to global and regional benefits projects, including harmonization efforts, system implementations, and process standardization initiatives.
- Stay current on legislative developments, market trends, and best practices to proactively recommend enhancements to benefit programs and operations.
- Champion the use of AI‑driven tools and automation to improve efficiency, scalability, personalization, and overall employee experience.
About the team
Our Benefits Operations & Delivery team is responsible for delivering seamless, compliant, and high‑quality employee benefits experiences across the organization. We support Moody’s by ensuring accurate and consistent program administration, enabling employees to easily access and understand their benefits, and collaborating with internal and external partners to strengthen attraction, retention, and engagement. By joining our team, you will be part of exciting work in global benefits operations within a dynamic, fast‑paced environment focused on operational excellence, continuous improvement, and innovation.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
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