Executive Lead, Complaints & Customer Care

Greater Manchester Mental Health NHS Foundation Trust has an exciting opportunity for a Head of Complaints and Customer Care (Band 8a). This senior leadership role will oversee the operational management of complaints, compliments, concerns, and broader customer care processes.

The successful candidate will ensure compliance with statutory requirements while leading a dedicated team and fostering a culture of continuous improvement and accountability. Strong emotional intelligence is crucial for supporting staff and handling complex complaint matters.

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