Cross-Department Guest Service Leader – Path to Operations

Join Holiday Inn as a Guest Service Manager in Runcorn, where you’ll lead a multiskilled team across various guest-facing areas. Your role includes inspiring the team, driving service excellence, and managing guest feedback.

Ideal candidates will have experience in senior guest service roles and a strong grasp of KPIs for guest satisfaction. The position offers career development opportunities through funded apprenticeships and discounts on hotel stays and leisure facilities.

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