An exciting opportunity has arisen within the Medicine Division at Liverpool Heart and Chest Hospital for a permanent Operational Support Manager working 37.5 hours per week.
The post holder will support the management of day-to-day issues in the division and will have responsibility for providing management and leadership to the administrative and clerical teams. The post holder will be responsible for the achievement of key performance targets in the division.
Successful candidates will have strong interpersonal and communication skills, be well organised, enthusiastic with the ability to problem solve and will be committed to improving services for our patients and their families.
Main duties of the job
The Key Elements of This Role:
Inspiring Staff ManagementLead, motivate, and support a team to ensure high performance and a positive working environment. Your leadership will be key in empowering individuals to reach their full potential.
Performance DataTo support collection and analysis of performance-related data, using it to drive improvements across the team and the service.
Streamlining Attendance & DevelopmentOversee attendance management, ensure staff complete their annual appraisals, and coordinate mandatory training, ensuring the team is always at their best and compliant with necessary requirements.
Collaborative Operational SupportAssist the Divisional Management team with a variety of operational duties, helping to streamline processes, solve problems, and support the wider department’s success.
Driving Continuous Service ImprovementPlay a pivotal role in the ongoing enhancement of operational services. Actively contribute to innovative solutions that improve processes, increase efficiency, and ensure top-quality service delivery.
About us
As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision ‘to be the best cardiothoracic integrated healthcare organisation’.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Person Specification
Qualifications & Education
- Educated to A level/NVQ standard or equivalent experience
- G.C.S.E. English or equivalent
Knowledge & Experience
- Microsoft Office
- Previous supervisory and line management experience
- Experience in managing waiting list
- Conversant with secretarial procedures /administrative practice
- Medical terminology
- Previous secretarial / office experience
- Supervision/ delegation of tasks
- Working in a team
- Maintaining confidentiality
- Previous NHS experience
- Advanced keyboard skills
- PAS
Skills & Abilities
- Excellent communication and interpersonal skills
- Ability to prioritise
- Ability to communicate with all levels of personnel, including medical professionals, patients and outside agency
- Reliable and works to high standards
- Adaptable to change
- Sensitive and caring
- Able to work on own initiative
- Excellent organisational and time management skills
- Problem solving
Values & Behaviours
- Flexible
- Positive approach to work
- Professional attitude to work, diplomatic and calm under pressure
- Ability to work flexibly and adapt to changes in work circumstances
- Reliable and self-motivated
- Able to work on own initiative and as part of a team
- Thoroughness and attention to detail
- Effective organisational, prioritising and time management skills
- Demonstrate a proactive approach to work
- Strong interpersonal skills, concise verbal and written communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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