At Places for People, we hire people, not numbers. As the UK’s leading social enterprise, we are dedicated to creating inclusive and thriving communities for both our customers and employees.
More About Your Role
In this role you will transform service charge and finance processes using modern technology, including AI and Microsoft Copilot, to create smarter, more efficient ways of working. You will focus on identifying opportunities to reduce manual effort, improve data quality and deliver consistent, scalable processes that support future growth.
You will take a whole process view, reviewing end‑to‑end service charge and finance activities to identify inefficiencies, risks and opportunities for automation. You will lead the design and implementation of practical, technology‑enabled solutions that improve accuracy, strengthen financial control and reduce turnaround times across key processes such as service charge setting, year‑end reconciliations and month‑end reporting.
Working closely with Finance, IT, Data and operational colleagues, you will lead process reviews and design practical solutions that improve accuracy, turnaround times and customer outcomes. Your work will directly support better decision‑making and help future‑proof our service charge and financial processes.
This is a hybrid role based in Preston, 2‑3 days a week.
Essential Criteria
- Proven experience in driving process improvement, leading end‑to‑end process mapping, and delivering automation and transformation initiatives within finance or service charge environments.
- Proficiency in Microsoft tools, particularly Excel and Power BI, with exposure to AI, specifically Co‑Pilot.
- Strong analytical skills with experience working with large or complex data sets within similarly sized organisations.
- Ability to translate stakeholder requirements into effective process or technology solutions.
- Confident stakeholder engagement skills, with the ability to influence and drive change across teams.
More About You
You will be responsible for identifying, designing and delivering process improvements that make a real difference to how we work. You will map end‑to‑end finance and service charge processes, highlight inefficiencies and lead the implementation of automated and AI‑driven solutions.
You will enjoy working collaboratively, bringing people together to embed standardised and well‑controlled processes across the organisation. You will be comfortable presenting insights to senior stakeholders, creating clear process documentation and ensuring all improvements align with financial controls, regulatory requirements and company policies.
A basic DBS check is mandatory for this role.
Benefits
- Competitive salary with regular annual review
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues
- 35 days holiday (including bank holidays) with option to buy or sell days
- Healthcare cashback plan for everyday medical costs – up to £500 savings per year
- Access to wellbeing support such as counselling and flu jabs
- Private GP and health support services available
- Access to a rewards platform with retail and lifestyle discounts
- Savings on groceries, travel, shopping and home products
- Ongoing training and development opportunities
- Access to professional qualifications and career progression
- Internal development programmes and learning support
- Recognition schemes such as Star Awards and Colleagues Awards
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
Armed Forces
We guarantee an interview for candidates who are serving or have formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner, provided they meet the essential criteria for the role.
Disability Confident
We will guarantee an interview for disabled applicants who meet the essential criteria for a vacancy. Places for People is a Level 2 Disability Confident Employer, certified as part of the Disability Confident scheme.
Neurodivergent
Neurodivergent applicants who meet the criteria for a vacancy will be guaranteed an interview.
Safeguarding
Safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people and adults at risk from harm, abuse and neglect. All employees, volunteers and contractors are required to uphold safeguarding policies and procedures, and to report concerns.
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