Join Our Team: Lead and Inspire in Travel Claims
We are looking for a dynamic and results‑driven Claims Manager to lead our Travel Claims department. This role plays a key part in shaping service delivery while ensuring we consistently meet and exceed client KPIs and performance targets.
Reporting Line: Head of Travel Claims
What You’ll Do
Lead & Inspire
- Manage and develop a high-performing team, fostering collaboration and excellence to deliver outstanding customer experiences.
Leading & Coaching
- Manage, mentor, and support Team Managers to achieve operational excellence
- Ensure claims processes align with business objectives and deliver against SLAs/KPIs
- Manage claims costs for the business and partners
Collaboration & Communication
- Lead monthly performance and departmental meetings
- Ensure clear agendas and effective communication across teams
Motivation & Development
- Drive a high-performance culture through coaching and development
- Maintain training records and identify improvement opportunities
- Create and implement Personal Development Plans (PDPs)
Drive Results
Ensure the team meets and exceeds objectives through quality, efficiency, and continuous improvement.
High‑Performance Culture
Build an engaged, collaborative environment aligned with Allianz’s vision and values.
Resource Planning & Efficiency
- Optimise resource allocation to meet KPIs
- Strategically plan overtime within budget
Problem Solving & Support
- Provide guidance on complex claims
- Manage escalated partner claims
- Deliver reports and escalate key issues to senior leadership
What We Offer
Work‑Life Balance: 35‑hour working week with hybrid working (3 days in office, 2 from home)
Collaborative Environment: Supportive and team‑focused culture
Career Growth: Opportunities within a global organisation and leadership development
Learning & Development: Access to certifications and professional qualifications
Benefits
- Pension and savings plans
- Share purchase scheme
- Mental health and wellbeing support
- And more
Additional Information
On‑call requirement may be required due to the nature of the role.
About You
- GCSE (or equivalent) in English & Maths
- Strong communication skills with clients and stakeholders
- Proficiency in MS Word and Excel
- Proficiency using LLM and AI tools
- Understanding of FCA regulations
- Resilience in a fast‑paced environment
- Proven leadership experience managing large teams
- Strong strategic thinking capability
- A successful track record as a Claims Manager
Diversity & Inclusion
Allianz is committed to building a diverse and inclusive workforce. We welcome applications from all backgrounds and encourage employees to grow through varied experiences across the organisation.
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