About the role:
Working in a post office is not just about selling stamps. Our branches provide a wide range of valued services to their local communities, from posting options to currency exchange, travel insurance, bill payments, passport applications and more.
Lead your team and keep everything from parcels to payments running smoothly every day.
Responsibilities
As a Post Office Manager, you’ll take full ownership of your branch, leading a team that delivers excellent customer service while ensuring essential services are delivered accurately, securely and efficiently.
- Leading and inspiring your team, creating a positive, welcoming environment where people feel supported and motivated
- Taking full ownership of your Post Office – from daily operations through to performance and service delivery
- Delivering essential Post Office services including parcels and mail, bill payments, passport applications, car tax and currency services
- Coaching, supporting and developing your colleagues so they grow in confidence, skill and pride in what they do
- Balancing great customer service with hitting branch targets and driving performance
- Building genuine relationships with customers and becoming a trusted face in your local community
You won’t be doing this alone – you’ll be backed by a supportive network of retail and operational leaders.
About You
You’ll care deeply about great customer service and take pride in leading a team that makes a real difference in the community every day.
- Experience working in a Post Office or similar customer‑facing retail environment
- Leadership experience with a strong track record of developing people and delivering results
- A genuine passion for great customer service and creating a welcoming, well‑run branch
- Confident, clear communication skills with the ability to connect with people at all levels
- A supportive, approachable leadership style that inspires and motivates others
- Strong organisational skills with excellent attention to detail
- Confidence thriving in a busy, fast‑moving and varied environment
- A real drive to continuously improve the customer experience
We require all colleagues working within our Post Office to complete a P250 check before joining the team.
What’s in it for you?
Alongside the opportunity to lead a valued community service, this is a role where you can build your career, grow your leadership skills, and be supported every step of the way.
Benefits
- Up to 30 days annual leave (pro rata), including bank holidays
- A pension scheme with up to 12% employer contributions
- Generous colleague discount across our family of businesses
- Annual discretionary performance‑related bonuses
- Wellbeing support and opportunities to get involved in community initiatives
We are proud to be an Investors in People – Platinum employer, recognising our commitment to developing colleagues and supporting long‑term careers.
Ready to stamp your next career move? This is your chance to do more than manage a branch – it’s your opportunity to lead a vital community hub, shape essential local services and build a team that makes a real difference every single day.
If that sounds like the kind of role you’d like to explore, we’d love to hear from you.
About Us
From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to offer a wide range of services from across our family of businesses, including food stores, pharmacies, post offices and support services. We are a growing society of over 220 outlets and nearly 3,000 colleagues.
We are owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years. Communities are at the heart of everything we do and motivate us to deliver more than great customer service. We support them by sharing dividends with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and more.
We work together as a society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments or would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on 01522 533316, or alternatively you can email careers@lincolnshire.coop.
We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.
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