Retail Trainee Manager – Banbury

Majestic Wine is the UK’s largest specialist wine retailer with over 200 stores nationwide. Founded in 1980, it recently returned to private ownership and has undergone a transformation, achieving record growth and expanding its product range to over 1,100 wines, spirits, and beers.

The Role

As a Majestic Trainee Manager you will undertake a 12‑month development programme to gain a comprehensive understanding of operations, service and leadership standards, preparing you for future Store Manager roles.

Key Responsibilities

• Drive store performance by maximizing sales opportunities and optimizing KPI performance.
• Deliver exceptional customer service, fostering loyalty and repeat purchases.
• Provide VIP concierge service, actively contacting customers with product updates.
• Sell the story, not the discount, by sharing passion for the product through tastings and a commercial tasting counter.
• Maintain wine knowledge and pursue WSET qualification.
• Maintain store appearance and standards internally and externally.
• Participate in all operational tasks and understand day‑to‑day operations.
• Identify improvement opportunities to optimize store operations.
• Ensure compliance with safety, legal and internal policies, completing mandatory training.
• Own your own development using available resources.
• Model Majestic’s Ways of Working and support junior team members.

Knowledge & Skills Required

• Experience working in a fast‑paced, target‑driven retail or hospitality environment.
• Demonstrate exceptional customer experience and service.
• Prioritize and problem‑solve strategically under high pressure.
• Self‑motivated, able to thrive individually and as part of a team.
• Can‑do attitude and passion for solving problems.
• Adaptable and resilient to changing demands.
• Excellent communication and time‑management skills.
• Bold wine knowledge and willingness to learn for WSET level 2 & 3 qualifications.
• Full UK manual driving licence for at least 12 months with no more than six penalty points.

Benefits

• Competitive salary and performance bonus.
• Up to 20% staff discount.
• Career development opportunities and in‑house training.
• International incentives and wine tasting events.
• Company pension plan.
• Life assurance (worth two times annual salary).
• Uniform provided.
• 29 days holiday, including public and bank holidays.
• Access to Retail Trust benefits.
• Company maternity, paternity and adoption leave after 26 weeks.
• Long‑service rewards.
• Full training in the first 3 months and ongoing support.
• Company sick pay scheme.

Job Specifics

• Contract: Permanent.
• Hours: 44 hours per week.

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