About the role
Hillingdon Council is recruiting two Service Modernisation Managers for our Housing Needs and Homelessness service. These critical roles drive service improvement, strengthen performance, and deliver the new operating model. You will play a key role in modernisation, improving efficiency, and delivering MTFS outcomes.
This is a fixed-term opportunity ending on 31st March 2028.
The Opportunity
We are recruiting two roles with distinct focus areas:
Service Modernisation (Operations & Systems)
- Lead operational performance improvement and service redesign
- Map and streamline processes and develop consistent procedures
- Support IT configuration and system improvements
- Embed new ways of working across the service
Procurement & Commissioning
- Lead procurement and mobilisation of key contracts
- Develop services for single homelessness, rough sleeping and youth pathways
- Work with partners to strengthen provision and outcomes
- Ensure value for money and effective delivery
Both roles will
- Drive delivery of modernisation and MTFS workstreams
- Work closely with operational teams and senior leaders
- Use data and insight to identify risks and improvements
- Deliver change at pace in a high‑demand environment
Why these roles matter
These roles will shape how the service works.
You will
- Improve performance and efficiency
- Deliver new processes, systems and services
- Strengthen housing pathways and provision
- Support cost control and MTFS delivery
- Improve outcomes for residents
Who we’re looking for
We are looking for driven professionals who can deliver change and results.
You will bring
- Experience in service transformation, improvement or commissioning
- Strong project delivery and problem‑solving skills
- Ability to influence and work across teams
- A track record of delivering measurable outcomes
We want people who
- Take ownership and deliver
- Focus on outcomes and efficiency
- Work collaboratively across services and partners
- Thrive in fast‑paced environments
What you can expect
- A high‑impact role delivering real change
- Opportunity to shape service design and deliveryA central role in modernisation and MTFS delivery
- Supportive leadership and development opportunities
- Flexible and modern working arrangements
Benefits
- Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – Enjoy a standard 36‑hour workweek for all full‑time staff.
- Generous Holiday Entitlement – increasing with length of service (for non‑casual roles).
- Hillingdon Sports & Leisure – Stay active and healthy with discounts at council‑owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – Eco‑friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers and showers at the Civic Centre.
- Local Government Pension Scheme – access to the Local Government Pension Scheme and membership to the Credit Union.
- Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand and help employees experiencing mental health issues. Access free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
- Trade Union Membership – The Council recognises UNISON, Unite, AEP and GMB and supports employees’ freedom of choice in relation to trade union membership.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation’s success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme on a ‘per application’ basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre‑employment screening:
- Enhanced DBS Check
- 2 years of Referencing
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