Claims Team Leader

Claims Team Manager

Bristol

Are you a strong people leader with significant claims experience?

Join our client, an award-winning international law firm, as a Claims Team Manager!

In this role, you will be responsible for the line management of the Claims Team, managing resources and capacity on a daily basis. You will also oversee the day-to-day relationship with particular clients and stakeholders.

This role is suitable for someone with excellent management skills and a thorough knowledge of relevant legislation and legal frameworks.

Key duties and responsibilities will include:

• Acting as a point of contact for general client queries
• Supervising and mentoring direct reports to create a high performing team
• Managing the team’s files to comply with SLAs and KPIs
• Ensuring quality and integrity of MI captured within the case management system
• Liaising with internal administration to deliver reports to Insurers
• Delivering training, coaching, and ongoing support to the team
• Identifying trends and escalating risk information where appropriate
• Building and maintaining effective relationships with customers and suppliers
• Carrying out regular audits of team members to ensure standards are achieved

Skills and Experience Required:

• Previous experience within a similar role is essential
• Experience in claims along with technical knowledge and expertise
• Experience within insurance would be ideal
• An understanding of legal frameworks and the importance of compliance
• An associated legal qualification i.e. LLB Law, GDL, ACII, CILEx, or equivalent would also be ideal

If you are interested in this opportunity, then please get in touch or apply today!

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