Manpower is currently seeking an interim Distribution Centre Team Leader, to work with our client who is renowned for over 130 years of commitment to improving global health and well-being, and become an integral part of their fast-paced environment.
The position is based in Tingley, Leeds and compensation for this role is competitive. This is a full-time temporary role to last for 12 months, requiring 37.5 hours per week, Monday to Friday.
We are looking for a motivated and results-driven Distribution Team Leader to join our fast-paced outbound operation. In this critical role, you will lead a team responsible for ensuring the accurate and timely fulfilment of medical device orders that directly impact patient care.
This is more than a logistics role – it is about delivering for patients and customers, every time. You will play a key role in driving service excellence, ensuring high-quality standards, and building a high-performing team culture.
Key Accountabilities
- Lead and manage a team to ensure all outbound orders are fulfilled accurately and within agreed service level agreements (SLAs).
- Prioritise and manage patient-critical orders with a strong sense of urgency and accountability.
- Monitor daily performance against key KPIs including SLA adherence, quality, and productivity.
- Drive a “right first time” approach, ensuring high standards of quality and compliance at all times.
- Act quickly to identify and resolve operational issues, minimising risk to service and customer delivery.
- Analyse performance data, conduct root cause analysis, and implement effective improvement actions.
- Champion a culture of continuous improvement, identifying opportunities to enhance processes and efficiency.
- Work cross-functionally with teams such as Customer Service, Quality, and Transport to deliver seamless operations.
- Inspire, coach, and develop team members to achieve their full potential.
- Deliver clear performance management, including regular feedback, 1:1s, and development planning.
- Ensure compliance and quality standards are met
- Foster a positive, inclusive, and high-performance culture aligned to company values
- Recognise and reward strong performance while constructively addressing performance gaps.
- Encourage open communication, teamwork, and a proactive problem-solving mindset.
Key Requirements
- Proven experience leading a team in a fast-paced operational or distribution environment.
- Good understanding of the objectives of distribution and how they fit into the wider context
- Strong focus on customer service, quality, and delivery performance.
- Excellent communication and stakeholder management skills.
- Analytical mindset with the ability to interpret performance data and drive improvements.
- Demonstrated ability to coach, develop, and engage teams.
- A proactive, solutions-focused approach with strong problem-solving capabilities.
- Continuous improvement mindset and ability to adapt in a dynamic environment.
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