About the role:
As a Customer Experience Agent – Swedish Speaking, you’ll be the voice of Vintage.com across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.
You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Vintage.com reputation across Europe.
Getting Started
Learn our tone of voice, systems, and customer service processes
Shadow experienced colleagues to understand customer journeys and best practice
Gain confidence handling a variety of customer queries across multiple channels
Establishing Your Impact
Independently manage customer conversations with professionalism, speed, and empathy
Resolve queries and complaints fairly and consistently, meeting quality stanards
Support customers during the buying process, explaining next steps and overcoming objections
Build trust through accurate, timely, and clear communication
Driving Excellence
Take ownership of complex cases and collaborate with colleagues to resolve them smoothly
Consistently exceed KPIs for quality, efficiency, and customer satisfaction
Share feedback and ideas to improve processes, training, and workflow
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