Retail Store Associate (Part-time)

Retail Store Associate

Location: Southampton, West Quay

Hours: 16 hours per week, occasional voluntary overtime available

Salary: £12,020.73 per annum (£14.44 per hour)

Purpose of the job

Provide exceptional customer experience, supporting store operations, and representing the brand positively resulting in customer acquisition and long-term customer loyalty

Key Duties & Responsibilities

• Ensuring customer satisfaction, driving sales, maintaining store standards, and upholding the brand’s image. Contribute significantly to the overall success of the store and the positive perception of the brand
• Warmly welcome customers as they enter the store and offer assistance. Help customers locate products, provide product information, and answer any questions they may have
• Address customer complaints and resolve issues promptly to ensure a positive experience.
• Process customer transactions efficiently, including sales, returns, and exchanges, using the EPOS system.
• Provide personalised product recommendations based on customer needs and preferences
• Suggest additional products/accessories that complement the customer’s purchase to increase sales.
• Maintain an in-depth understanding of Garmin products, features & benefits, and the brand’s ethos.
• Exhibit a positive and enthusiastic demeanour that embodies our values. Garmin (HR 2010)
• Punctuality and dependability are critical.
• Willingness to work flexible hours, including weekends and holiday

• Education & Experience;
• Prior experience in customer service roles is highly valued, as it demonstrates an ability to interact effectively with customers.
• Experience as a sales associate, customer service representative, or any role involving direct customer interaction, showcasing the ability to meet sales targets and provide product recommendations.
• Experience working as part of a team in any capacity demonstrates collaboration skills, which are essential in a retail environment.

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