Compliance Manager

Key Responsibilities

• Act as the customer compliance lead across service operations
• Monitor compliance across planned preventative maintenance, service delivery, and remedial works
• Produce and enhance standardised reports covering servicing status, outstanding actions, and compliance risks
• Track appointments, report completion, and remedial actions outside of agreed standards
• Ensure contractual SLAs are monitored and escalated where required
• Liaise with subcontractors to manage scheduling, report turnaround times, and documentation quality
• Work with internal teams to ensure remedial works are visible, tracked, and progressed
• Support onboarding of new clients, ensuring service and compliance expectations are clearly defined
• Conduct internal audits across customer records, reports, and service data
• Support internal and external audits including recognised compliance standards
• Provide regular updates to senior stakeholders, highlighting risks and required actions
• Drive continuous improvement across processes, reporting, and service delivery

Key Requirement

sEssentia

• lExperience operating at a management level with senior stakeholder
• sStrong attention to detail and organisational skill
• sExcellent written and verbal communicatio
• nAbility to manage multiple priorities, deadlines, and follow up
• sExperience in reporting, performance tracking, or service data analysi
• sComfortable working with internal teams, subcontractors, and customer
• sProactive approach to identifying and resolving issue
• sStrong IT skills, particularly Excel and data analysi

sDesirab

• leExperience within fire and security, life safety, or a related sect
• orBackground in facilities management, compliance, or service environmen
• tsUnderstanding of planned preventative maintenance, remedials, or SLA manageme
• ntAwareness of recognised compliance or audit framewor

ksBenefits and Pack

• ageSalary up to 40000-45000 depending on experie
• nce25 days holiday plus bank holidays, with additional entitlement for long serv
• icePension sch
• emeSupportive management team and positive working cult
• ureOpportunity to play a key role in shaping compliance proces

sesLocation and Work Pat

• ternOffice based in Leice
• sterFull time, Monday to Fr
• idayRole supports multiple regions across the UK, with occasional interaction across wider t

eams…