Broker Account Manager

Our client is a leading insurance consultancy business who are highly innovative in a very mature industry. They work with our broad range of corporate clients to provide unrivalled expertise at all stages of the insurance process – from analysing risk, drafting contracts and policies through to managing and resolving complex, high-stakes claims.

Key Responsibilities

• Manage a portfolio of clients throughout the full client lifecycle, from initial project planning through ongoing annual activities and contract renewals.
• Monitor project delivery proactively, identifying potential capacity constraints, budget overruns, timeline risks, and escalating issues where appropriate.
• Prioritize and coordinate client enquiries,
• Ensure adherence to internal processes and compliance requirements across all client engagements.
• Oversee the successful delivery of projects by supporting and guiding junior team members.

Market Engagement

• Build and maintain strong relationships with brokers throughout tender and renewal processes to achieve positive client outcomes.
• Develop and expand a network of insurance industry contacts, contributing to the company’s broader relationship-building and market influence objectives.

Client Engagement

• Build trusted client relationships by providing accurate project updates, responding promptly to enquiries, and proactively seeking feedback on service quality and client satisfaction.
• Communicate insurance concepts clearly and effectively, explaining policy coverage, disclosure requirements, and other technical topics to clients with varying levels of insurance knowledge.
• Identify opportunities to expand client relationships through cross-selling existing services and recommending new products or service developments that address emerging client needs.

Candidate Profile

• Experience in an EU broking environment
• The candidate will have initiative, intuition, and creativity as well as a strong background in problem solving
• Experience of dealing directly with clients (ideally CFO, General Counsel or equivalent)
• Knowledge, interest and experience in the insurance market
• Excellent communication, influencing, negotiation and presentation skills
• Fluent in at least one EU language

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