Scaling a Safety‑Critical Service Platform
Location: South West (Multi‑Site) | Package: Competitive
Our client is a rapidly growing, multi‑discipline services group operating across electrical testing, fire safety, and security. Following a period of sustained growth, including acquisition, the business now requires a step‑change in operational maturity—moving from capable delivery to a highly standardised, data‑led and scalable service platform.
They are now seeking a senior operational leader to shape and deliver this next phase—bringing consistency, control and performance across a complex, multi‑site service operation.
The Role
This is a transformational leadership position focused on building a unified operating model across a fragmented service landscape.
You will:
- Create and embed a group‑wide operating blueprint across multi‑site service delivery
- Drive visibility, performance management and accountability through data, systems and governance
- Integrate acquired businesses into a cohesive, standardised operational platform
- Take full ownership of service performance, customer delivery and commercial outcomes
- Balance safety, compliance and customer experience at scale
- Build capability across leadership teams to deliver consistent, repeatable execution
- Lead the organisation through operational change, maturity and continuous improvement
What Success Looks Like (12–18 months)
- A clearly defined and embedded group operating model
- Improved consistency, utilisation and service performance across regions
- Enhanced data visibility and KPI discipline across the operation
- Successful integration and alignment of acquired businesses
- A stronger leadership bench delivering structured, accountable performance
About You
You are a proven operational leader with experience in scaling or professionalising complex, multi‑site service organisations.
You will bring:
- A track record of building and scaling service operations within technical or compliance‑led environments (e.g. electrical, fire safety, security, HVAC, FM, utilities, infrastructure, safety services)
- Evidence of driving consistency across fragmented or acquisitive business structures
- Strong commercial acumen, including full P&L ownership and margin improvement
- Experience introducing data‑led performance environments and operational governance
- Credibility with frontline technical teams alongside the ability to operate at Executive/Board level
- A leadership style that combines clarity, pace and collaboration, with a focus on sustainable performance
Why Join?
- A highly visible role with direct impact on group performance and future value creation
- The opportunity to shape the operating platform of a growing, acquisitive service business
- Backing from leadership committed to investment in systems, capability and change
- A mandate where success is tangible, measurable and business‑critical
If you are energised by building scalable service platforms and leading operational transformation in safety‑critical environments, we would welcome a confidential conversation.
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