Customer Service Specialist
Bedford (Office-Based)
Rotating shifts of 8am–4pm, 9am–5pm, 10am–6pm or 11am–7pm, 5 days per week, including 2 Saturdays per month
£13.54 per hour
Ongoing Temporary Assignment
Immediate Start Available
About the Company
Our client is a large, well-established organisation with an excellent reputation for delivering outstanding customer service. They operate within a fast-paced environment where customer satisfaction is at the heart of everything they do. With a supportive management team, comprehensive training, and the opportunity to gain valuable experience within a respected business, this is an excellent opportunity for someone looking to develop their customer service career.
The Role
We are currently seeking a Customer Service Specialist to join a busy and friendly customer service team in Bedford. This role is perfect for someone who enjoys helping people, solving problems, and working in a fast-paced environment where no two days are quite the same.
As the first point of contact for customers, you’ll be responsible for handling a range of enquiries relating to appointments and bookings, ensuring every customer receives a professional and positive experience. You will work across multiple systems and manage a high volume of interactions.
Key Responsibilities
- Respond to customer enquiries via telephone, email, and internal systems.
- Handle appointment and booking queries in a professional and timely manner.
- Assist customers with outstanding appointments, rescheduling requests, and general enquiries.
- Investigate and resolve customer issues, providing accurate information and solutions.
- Accurately update customer records and maintain detailed notes on internal systems.
- Complete associated administrative duties to support the wider team.
- Manage multiple tasks and priorities while maintaining a high level of accuracy.
- Ensure all customer interactions meet company standards for quality and service.
About You
To be successful in this role, you’ll be a confident communicator with a genuine passion for delivering excellent customer service. You’ll be comfortable working in a busy environment and able to remain organised when managing multiple enquiries.
We’re looking for candidates who have:
- Previous experience in a customer service, contact centre, or administrative role.
- Excellent verbal and written communication skills.
- Strong IT skills and confidence navigating multiple systems simultaneously.
- Good attention to detail and a high level of accuracy.
- The ability to multitask and prioritise workloads effectively.
- A professional and positive attitude with strong problem-solving skills.
- The ability to work both independently and as part of a team.
What’s in it for You?
- Immediate start available.
- Ongoing temporary assignment with the potential for longer-term opportunities.
- Full training and support provided.
- Opportunity to gain experience within a large and reputable organisation.
- Friendly, supportive, and collaborative team environment.
- Varied and engaging role where you can make a real difference to customers.
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