Distribution Centre Operations Manager
Location: Swansea
Salary: Up to £65,000 + 15% bonus + benefits
Contract: Permanent
Hours: Monday to Friday, 40 hours per week
A growing specialist retail and ecommerce business is looking to appoint a Distribution Centre Operations Manager to lead its Swansea-based operation through a key period of operational improvement, growth and transformation.
This is a hands-on leadership role managing a busy distribution, workshop and fulfilment environment. The business has grown significantly over recent years, and the current operation now needs an experienced DC leader who can bring structure, pace, coaching and continuous improvement to the site.
You will take ownership of the day-to-day DC operation, supporting team leaders and supervisors while working closely with senior stakeholders on a wider transformation project designed to improve flow, efficiency, colleague engagement and future operational capability.
The Role
As Distribution Centre Operations Manager, you will be responsible for leading a multi-functional site covering warehouse operations, pick and pack, workshop activity, warranty/aftersales and stock movement.
Key responsibilities will include:
- Leading day-to-day distribution centre operations across warehouse, fulfilment and workshop areas.
- Managing, coaching and developing supervisors, team leaders and operational colleagues.
- Acting as the senior escalation point for operational issues across the site.
- Driving continuous improvement across process, space utilisation, productivity, quality and service.
- Supporting operational planning as the business continues to grow.
- Working closely with senior leadership on a wider transformation programme.
- Improving structure, accountability and leadership capability across the operation.
- Supporting colleague engagement, culture, inclusion and communication across the site.
- Ensuring the operation can deliver safely, efficiently and consistently during peak periods.
The Operation
The site includes a mix of warehouse, fulfilment and specialist workshop activity, including:
- A high-volume workshop operation.
- Warranty and aftersales activity.
- Storage and movement of large product volumes.
- Pick, pack and dispatch of parts, components and customer orders.
- Around 50+ operational colleagues across warehouse and distribution, plus additional workshop teams.
The environment is fast-moving, practical and hands-on. It would suit someone who enjoys getting close to the operation, improving what is already there and helping a business move from a more traditional setup into a more structured, scalable and future-ready model.
The Person
We are looking for someone with strong warehouse, distribution centre or fulfilment leadership experience.
You will likely have:
- Experience managing a warehouse, DC, fulfilment or operational site.
- Strong people leadership skills, particularly with supervisors and team leaders.
- A track record of improving operational performance in a hands-on environment.
- Good understanding of pick, pack, storage, stock flow, productivity and service delivery.
- Continuous improvement mindset.
- Ability to work with senior stakeholders while still being visible on the shop floor.
- Confidence managing change, engagement and operational improvement.
- A pragmatic, calm and structured approach.
- Experience in retail, ecommerce, consumer goods, parts, spares or similar environments would be useful, but is not essential.
Why Apply?
This is a great opportunity for an experienced operational leader to join a growing business at an important stage in its development.
You will have the chance to take ownership of a live DC operation, support and develop the team, improve ways of working and play a meaningful role in a broader transformation project.
For someone who enjoys operational leadership, people development and continuous improvement, this is a role with real scope to make an impact.
Package
- Salary up to £65,000
- 15% performance-related bonus
- Management share scheme
- Strong wider benefits package
- Monday to Friday working pattern
- Permanent role based in Swansea
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