Head of Operations
Founder-led. Culture-first. Community driven. Quality obsessed.
BEAR started with two best friends, a coffee machine and a shed. Fast forward 10 years and they now have 10 stores across the Midlands and South Coast, with ambitious plans for what comes next.
This is a really exciting stage of growth. The foundations are strong, the culture is at the heart of everything they do, and now they’re looking for a Head of Operations to help take the business into its next chapter.
Working closely with the founders and senior leadership team, you’ll be the person connecting the vision with the reality on the ground making sure every site delivers the BEAR experience, every team feels supported, and the business has the structure needed to grow well.
What’s in it for you?
- Industry benchmarked salary based on experience + car allowance
- Real influence from day one
- Direct partnership with the founders
- The opportunity to shape a growing, founder-led hospitality brand
The role
You’ll own operational excellence across the estate, from standards, guest experience and compliance through to people development, commercial performance and future growth.
This is a role for someone who genuinely loves hospitality. Someone who is comfortable on the floor as they are in a boardroom. Someone who understands that great operations start with great people.
You’ll:
- Lead operational delivery across all BEAR sites, ensuring consistency and quality
- Support teams to building real accountability
- Build simple, effective processes that support growth
- Shape a strong, lasting culture where people feel valued, supported and motivated to do their best work
- Working closely with FD on commercial decisions and planning
- Own key operational KPIs, using data and insight to improve performance and consistency
- Support new openings and future growth plans
- Develop leaders, strengthen succession planning and build the next generation of talent
- Partner with Marketing on local activity that feels authentic, community-led, creative and connected
About you
You’re an experienced multi-site hospitality operator who has grown through the industry and understands what it takes to make great places great.
Most importantly, you’ll be:
- Humble, hands-on and people-focused
- Someone who builds trust quickly and takes people with you
- Comfortable challenging, improving and evolving things
- A natural leader who cares about the details
- Someone who protects culture while helping a business grow
BEAR is looking for someone who gets the balance, operationally sharp, commercially aware, but always led by people and experience.
Sound like you? Apply below.
We are Sixty Eight People. Through People, We Will Revolutionise Our Industry.
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