Operations Manager
Housing Repairs & Maintenance
Barnet – Northwest London
£75,000 + Package
About the Role:
At Regen Solutions, we are proud to partner with a leading provider in the social housing sector to find an exceptional Operations Manager.
This is a high-profile leadership role responsible for the operational delivery of a high-quality, efficient responsive and planned repairs service, alongside voids and gas services. Leading an in-house direct labour organisation (DLO), contractors, and third-party suppliers, you will drive a culture of customer service excellence, safety, and continuous improvement.
With oversight of an operational budget exceeding £10m, you will play a pivotal role in strategic risk analysis, contract management, and data-driven performance management.
Key Responsibilities
- Operational Leadership: Lead and inspire an in-house repairs service, overseeing Responsive Repairs, Planning, Gas, and Voids to ensure maximum efficiency.
- Performance & Compliance: Drive strong KPI performance across first-time fix rates, average completion days, and strict gas compliance (including TSM / H&S Board KPIs).
- Strategic Reporting: Coordinate complex operational data into high-quality written reports for senior leadership, translating raw metrics into clear, actionable recommendations.
- Capacity Modelling: Develop and maintain capacity models utilizing historical volume and seasonal trends to proactively shift labour between workstreams.
- Commercial & Contract Management: Partner with the Commercial Manager to oversee contract management activity across the Contractor Framework to ensure excellent value for money.
- Customer-First Culture: Embed a robust performance culture that includes resident involvement initiatives, ensuring customers have a voice in service design.
What We Are Looking For
Education & Qualifications
- Essential: Degree-level education or equivalent through relevant training/experience.
- Desirable: A recognized management or leadership qualification.
Experience & Knowledge
- Sector Expertise: Extensive background in the social housing sector with a deep understanding of repairs, voids, and gas service delivery.
- Budgetary Control: Proven track record working at a senior level with departmental and budgetary responsibility over £10m.
- Workforce Management: Experience running a large-scale in-house workforce (DLO) utilizing advanced knowledge of Schedule of Rates (SOR) and scheduling/planning functions.
- Change Management: A clear track record of managing organizational change, driving service improvements, and implementing innovative ways of working.
- Legal & Technical Awareness: Advanced knowledge of repairs and maintenance contracts, disrepair protocols, legislation, and industry best practices.
Core Values Required
- Show Respect: Treat colleagues, contractors, and residents with the utmost respect.
- Find Solutions: Think outside the box and bring innovation to day-to-day challenges.
- Make a Difference: Go the extra mile to prove you care about customer excellence.
- Be Person-Centred: Treat everyone as an individual—understanding that one size does not fit all.
How to Apply
If you are a visionary leader looking to make a tangible impact within the social housing sector, Regen Solutions wants to hear from you.
To apply or find out more about this incredible opportunity, please submit your CV and a brief cover letter outlining your relevant experience.
Operations Manager
Housing Repairs & Maintenance
Barnet – Northwest London
£75,000 + Package
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