Service Operations Coordinator
Weybridge | £15.00 per hour | 6-Month Temporary Contract (Potential Extension)
An exciting opportunity has arisen for a highly organised and customer-focused Service Operations Coordinator to join a well-established and growing organisation based in Weybridge.
This role is ideal for an experienced coordinator or administrator who thrives in a fast-paced environment and enjoys managing multiple priorities while delivering exceptional customer service. Working closely with service, operations and engineering teams, the successful candidate will play a key role in ensuring the smooth coordination of customer requests, engineer scheduling, quotations, service contracts and administrative processes.
Initially office-based, the position offers the opportunity for hybrid working in the future once training has been completed and the individual is confident working independently.
Key Responsibilities
- Coordinate field service requests and engineer schedules using internal planning systems.
- Liaise with customers to confirm appointments, resolve queries and provide service updates.
- Prepare and issue quotations, service documentation and customer communications.
- Process customer orders and purchase orders, ensuring accurate administration throughout.
- Arrange follow-up visits, engineer attendance and required parts within agreed service levels.
- Support the administration of service contracts, maintenance schedules and customer records.
- Work closely with internal departments including finance, service operations and planning teams.
- Produce reports and management information to support operational performance.
- Identify opportunities to improve processes and contribute to continuous improvement initiatives.
- Provide high-quality administrative and customer service support across the wider team.
- Maintain accurate records across SAP, CRM and internal systems.
The Ideal Candidate
- Previous experience within a coordination, scheduling, customer service or administration role.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Excellent communication skills and confidence dealing with customers and stakeholders at all levels.
- High attention to detail and a commitment to accuracy.
- Ability to work well under pressure and meet deadlines.
- Strong IT skills including Microsoft Office.
- Experience using SAP, CRM systems or similar business systems would be advantageous.
- A proactive and positive approach with a genuine passion for delivering outstanding customer service.
What’s on Offer
- £15.00 per hour.
- Monday to Friday, 09:00 – 17:30.
- Initial 6-month contract with the possibility of extension.
- Career development and training opportunities.
- Future hybrid working options once fully trained.
- Opportunity to join a supportive and collaborative team environment.
This is an excellent opportunity for a motivated coordinator looking to join a reputable organisation where they can make a real impact and further develop their career within service operations and customer support.
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