Sales Associate London

About the Role

As a Sales Associate at Ermanno Scervino, you will welcome a global clientele with a vibrant, magnetic energy that perfectly embodies our high-fashion universe. Your mission is to communicate the heritage and craftsmanship of our collections, transforming every boutique visit into a bespoke luxury experience. By building genuine connections, you will naturally drive sales and foster long-term customer loyalty. Ultimately, your passion will elevate the sales floor while maintaining the impeccable standards of our house.

Responsibilities

• Achieve monthly and seasonal individual and store sales goals assigned by the Store Manager and by the Company
• Perform a sales ritual in line with brand policy: helping customers choose products that best suit their needs and desires, and ensuring the highest level of Customer Service and quality of sales
• Organize your own work in order to achieve sales objectives and observe timelines
• Keep constant tabs on products present in the store and their prices, capture customer data according to the CRM
• Ensure that customers are informed of the arrival of new collections and special events
• Contribute to upholding the visual display of all products in accordance with brand visual standards
• Take an active role in inventory. Participate in goods receiving and ensure quality control
• Be aware of the sales plan and coordinate constantly with coworkers in order to guarantee an atmosphere that is in keeping with the brand image
• Gather feedback from customers on the collection and communicate it to the Store Manager

Required Skills

• 1 year of experience as a Sales Associate within retail
• Full-time availability
• A true passion for the fashion world and current trends
• A people-centric mindset with a love for building authentic connections
• High energy and an approachable attitude that brightens our customers’ day
• High flexibility and ability to adapt to different customers
• Ability to engage with clients showing passion for fashion products
• Work as a team player with colleagues to contribute to a positive working environment
• Ability to work with a flexible schedule
• Fluency in an additional language is a plus
• Visa sponsorship is not available for this role. Applicants must be legally authorized to work full-time in the UK without restriction.

What We Offer

• Salary: £30,000 per annum gross
• Performance-based commission scheme
• Opportunities for career progression and development.

…