Company Description The Card and Payments Awards Ltd is an organization dedicated to recognizing excellence and innovation across the global cards and payments industry. The company partners with financial institutions, payment providers, and technology firms to celebrate outstanding products, services, and customer experiences. It delivers high-profile events and programs that bring together senior leaders, innovators, and key stakeholders from around the world. The culture emphasizes professionalism, collaboration, and continuous improvement to keep pace with a rapidly evolving sector. Team members have the opportunity to work closely with industry leaders and contribute to influential, high-visibility initiatives.
Role Description The Global Operations Manager is a full-time, remote role responsible for ensuring that all operational aspects of The Card and Payments Awards programs and TPFCLUB and events run smoothly across regions. This role oversees end-to-end operational planning, including timelines, processes, and resource allocation for awards cycles, judging, and associated events. The Global Operations Manager coordinates cross-functional teams, external partners, and vendors to deliver high-quality experiences on schedule and within budget. Day-to-day activities include managing workflows, monitoring performance metrics, optimizing systems and tools, and resolving operational issues. The role also involves developing and documenting standard operating procedures, driving process improvements, ensuring data accuracy and regulatory compliance, and preparing operational reports for senior leadership. The Global Operations Manager will regularly collaborate across time zones, support stakeholder communications, and help scale operations as the organization grows.
Qualifications
- Demonstrated experience in operations management, project management, or program management in a global or multi-region context.
- Strong skills in process design, workflow optimization, and creating and maintaining standard operating procedures.
- Proficiency with digital productivity and collaboration tools (such as project management platforms, CRM systems, and shared document suites).
- Excellent organizational, time-management, and prioritization abilities, with a track record of meeting deadlines across concurrent projects.
- Clear, professional written and verbal communication skills, including experience communicating with internal and external stakeholders at various levels.
- Proven ability to analyze data, interpret metrics, and produce concise reports and operational insights for leadership.
- Comfort working independently in a remote environment, with strong self-motivation and accountability.
- Experience coordinating vendors, partners, or third-party service providers for events, programs, or services.
- Background in the cards, payments, or broader financial services industry is an advantage but not required.
- Bachelor’s degree in business, operations, management, or a related field, or equivalent practical experience.
- Flexibility to collaborate across time zones and adapt to changing priorities in a fast-paced setting.
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