General Manager

We are looking for an experienced, dynamic and customer focused General Manager to lead our busy entertainment venue, combining exceptional food and beverage service with a vibrant leisure and entertainment experience.

This is a fantastic opportunity for a passionate hospitality professional who thrives in a fast paced environment and has a proven track record of managing teams, delivering outstanding customer experiences, and driving commercial success.

Key Responsibilities

• Lead and manage all aspects of venue operations
• Recruit, train, coach and develop a high-performing team
• Drive exceptional customer service standards across all departments.
• Oversee food and beverage operations, ensuring quality, consistency, and compliance.
• Manage budgets, labour costs, stock control and profitability
• Deliver sales growth through local marketing, events and promotions
• Ensure full compliance with health & safety, licensing, and food hygiene regulations
• Monitor performance metrics and implement continuous improvements
• Handle customer feedback professionally and effectively

About You

• Previous experience as a General Manager, Venue Manager, Operations Manager or a similar leadership role.
• Strong hospitality and food service management experience.
• Proven ability to lead, motivate and develop teams.
• Excellent commercial awareness and financial management.
• A hands-on leadership style and passion for guest satisfaction.
• Strong organisational and problem solving abilities.
• Knowledge of food safety, licencing and health and safety legislation.
• Able to work weekends, evenings and peak trading periods

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